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Dealing with a worker’s compensation claim

Dealing with a worker’s compensation claim

As a business owner, the health and safety of your employees is a top priority, but sometimes accidents happen. Here are some steps you can take in dealing with a worker’s compensation claim to ensure you protect both the employee’s rights and your business.



Look into the accident as quickly as possible. The sooner you sort out what happened, the quicker you’ll be able to put measures in place to prevent it happening again. This will help your business’s health and safety guidelines, and will also show the injured employee that you’re serious about preventing workplace accidents.

Make sure you alert your insurance company as soon as possible. Remember to also keep them informed about how the case is progressing. They will be able to help ensure protocols are followed and advise you on what your responsibilities are, as well as any time limits of lodging a claim.

Resolve quickly and fairly

Claims that take a long time to resolve can open the door to lawsuits from the affected party. To help avoid this, try to resolve the issue quickly, but also fairly. Ensure you treat the employee with respect and patience.

Put a return-to-work plan in place

All injured employees should have a plan in place that helps them return to work. Communicate with the employee about the plan and get their feedback on it.


Assign someone who works closely with the employee to provide supervision when they return to work. This can include helping to facilitate medical appointments. Ensure the person is trained in how to handle workplace injuries.


While it's important you're aware of your responsibilities, employees need to be across their own responsibilities as well.

If you have an HR department, they should inform the employee of their responsibilities in a friendly and caring manner. If you don’t have an HR department, the person supervising the employee could do this job.

Another option is to provide an easy-to-understand policy or booklet on worker’s compensation and what both you and the employee need to do.

Keep communication open

It’s vital that communication is kept open between everyone involved in the claim. This includes you, the employee, your insurance company, medical providers and any supervisors involved in the case. This will help ensure there’s no miscommunication and reduce the likelihood of the employee becoming disgruntled with the process.

Dealing with a worker’s compensation claim can be a stressful time for both you and the employee. However, ensuring that you’re fair and respectful in all proceedings will go a long way to help clearing the claim as quickly as possible.

Getting employees back to work safely will be a top priority for you in case of an accident. Learn how to keep the adjustment smooth.

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