Career Opportunities

Interested in joining the team at Resilium? Take a look below at what positions are currently available.

Account Manager - Sydney CBD

Team: Broking Team
Role Reports to: Senior Account Manager
Direct Reports: Nil
Remuneration Arrangement: Fixed Salary
Position Location: Sydney CBD
Role Purpose
The purpose of this role is to provide service to Resilium Authorised Representatives (ARs) by facilitating placement of business into appropriate markets and guiding our ARs as far as an overall Insurance program structure for their clients.
Key Accountabilities
  • Building a solid functional relationship with AR network.
  • Provide broking expertise to assist in placing risks for referring brokers - provide technical advice to referring brokers.
  • Coach less experienced brokers on broking technics, markets and 'add on' opportunities.
  • Provide high quality customer service to referring brokers in accordance with company standards - Maintain professional relationship with Insurers/Underwriters on the approved panel.
  • Introduce Premium Funding to all commercial clients from the approved panel.
  • Attend education sessions for referring brokers to assist with professional development - achievement of sales and retention targets.
  • Portfolio management of the existing renewal portfolio.
  • Develop and implement renewal strategies and manage the renewal cycle.
  • Remarket the existing renewal portfolio and ensure that the business is placed with the correct insurers in line with Resilium Insurance Broking strategies.
Working Relationships
Placement Broking Team, Regional Managers, Business Managers, Compliance Team, Marketing Team and Operations Team.
Authorised Representatives, Practice Principals, Industry Underwriters, Steadfast Representatives.
RG146 with a minimum Tier 1 Broking accreditation.
Skills and Abilities
  • General insurance underwriting and technical skills with all products accreditations.
  • Relationship management and issue resolution skills.
  • Ability to provide loss prevention advice to customers.
  • An ability to develop and maintain strong business relationship within the broking industry.
  • Ensure all compliance requirements are adhered to including any requirements regarding training on the business' products and services.
  • Excellent presentation, negotiating, verbal and written communication skills.
  • A level of business acumen including data analysis and the preparation of annual sales plan.
  • An understanding of sales and marketing promotions including retention activity.
  • Able to co-ordinate business development initiatives including sales and marketing plans.
  • Sourcing information by liasing with subject matter specialists.
  • Identify opportunities for communication, promotions, marketing initiatives and process improvement
  • Maintains a high level of self-confidence with considerable drive, energy and a sense of urgency.
  • Ability to respond to change and adopt a flexible/innovative approach to problems and opportunities.
  • Is a team player - supportive of colleagues and willing to take on new challenges.
  • Style and values that promote collaboration and continuous improvement.
  • Strong achievement and results focus, balanced with an awareness of the longer-term implications of actions.
  • A minimum three years experience within the general insurance industry, with knowledge and experience relating to commercial business a necessity.
  • A minimum of three years experience within the financial services industry.
  • Broking experience.
  • Experience dealing with intermediary distribution channels.
Apply for the role
For any further enquiries regarding this role please contact us or to apply, please send through your resume to

Business Systems Specialist - Sydney CBD

Team: Resilium
Role Reports to: National Business Solutions Manager
Direct Reports: Nil
Remuneration Arrangement: Fixed Salary
Position Location: Sydney CBD
Team Member Accountabilities
To be achieved by all Team Members
  • Understands how to contribute to team, business and group priorities and drives priorities with a sense of purpose
  • Collaborates across and within teams and build strong relationships with customers to match the right solution to each customer's needs - placing the customer at the heart of decisions
  • Knows and clarifies what's expected, taking accountability to resolve problems and set high personal standards to deliver timely results in a changing environment
  • Builds strong relationships, works effectively in diverse and flexible teams, takes ownership for learning and development and takes action to enhance own and others' safety and wellbeing
  • Keeps things simple while driving innovation, removing blockages and anticipates and adapts to changing market and business challenges
  • Manages the quality of own data input and proactively helps identify risks and issues
  • Role model the Resilium Values and Code of Conduct
Role Purpose
  • To ensure all Broker systems issues that arise are dealt with in a timely manner as they arise
  • Work to ensure that access to Resilium systems are restricted and maintained on an ongoing basis
  • Driving growth and profitability of all general insurance business lines written through Resilium by insurers systems are working as required and issues are being resolved within agreed SLA's
  • Work with Insurers and our internal support areas to ensure that all Broker facing systems are working as required and available to brokers
  • Work with Steadfast technologies, EBIX and other licences to coordinate and test data transfers from other brokers to Resilium Insurance Broking
  • Work with our Brokers to ensure that EBIX VPN's are set up and working correctly at all times
  • Role model the Resilium Values and Code of Conduct.
  • Work on Resilium projects as required. This may involve participating in larger initiatives as a team member
  • Proactively fostering a true partnership approach between our customers and partners
  • Coordinate the prioritisation of changes to the INSIGHT Broker Management System
  • Manage the testing and communication of INSIGHT releases
  • Work collaboratively with the Resilium Training team to manage and identify support issues
Key Accountabilities
  • Support Resilium teams to maximise success of programs through the channel
  • Work closely with relevant Insurer and IT stakeholders to maintain current knowledge of developing projects and initiatives affecting the Resilium channel
  • Engaging team members to facilitate management of daily tasks
  • Active participation in team activities, constantly living the Resilium values
  • Monitoring that all Resilium systems are operating as planned and within agreed service levels, and advising the National Business Solutions Manager of any issues
  • Work with Steadfast Technologies regarding resolving any issues with systems
  • Work with Steadfast Technologies, EBIX and other licences to coordinate and test data transfers to Resilium Insurance Broking
  • Lodge, maintain and track outstanding issues, including escalation as required
  • Identify necessary system enhancements necessary for Resilium, and our Brokers, to process business efficiently and accurately
  • Work with EBIX and Brokers to install and maintain EBIX VPN connections
  • Work with existing and potential Resilium IT vendors
  • Build and maintain Resilium and Resilium Insurance Broking reports
Project Management
  • Participate in projects as a team member
  • Develop and maintain strong working relationships with Resilium Brokers and key external stakeholders
  • Facilitate the design of systems/processes to improve performance
Working Relationships
  • Develop, maintain and actively manage strong working relationships within Resilium Brokers
  • Demonstrate ability to find common ground with people to assist with meeting business objectives
  • Work closely with project and technology stakeholders to develop trust and credibility
  • Develop and maintain strong relationships with alliance partners and Resilium Brokers
  • Engage and/or work with vendors as required to deliver services and solutions
High School Completion Certificate - Desired
Skills and Abilities
  • Relationship management experience
  • Communication - well developed written and oral communication skills
  • Problem solving - ability to seek out information and break down problems and situations to reach a viable solution
  • Decisiveness - ability to make effective decisions in a timely manner or seek support for required direction setting
  • Analytical skills - ability to develop solutions and recommend courses of action by using information sources to identify key issues, compare with other data and determine cause-effect relationships
  • Rapport building - use interpersonal style to establish and develop relationships
  • Customer service - committed to increasing positive customer experience and delivering high quality solutions within required timeframes
  • Communication - ability to convey and explain information, coherently and confidently in both oral and written communication to a range of audiences
  • Work organisation - ability to make effective judgements about priorities
  • Attention to detail - ability to manage and interpret information from multiple sources and levels ensuring accuracy in all aspects of a job
  • Planning and organising skills - establishing a process to accomplish goals
  • Managing Change - ability to recognise, understand and support need for change and anticipate the impact on both the team and self
  • Working knowledge of Insurance IT systems, preferably Steadfast INSIGHT BMS experience
  • General customer service knowledge
  • Insurance Broking
Apply for the role
For any further enquiries regarding this role please contact us or to apply, please send through your resume to
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